Get Gatsby Support

Contact: support@get-gatsby.com — we usually reply within 2 business days.
Jacob Kuhn · Nederland, CO, USA

Where is my data?

Your plans and guest lists stay on your device unless you turn on Connect my AI for one party (see Privacy §11). Use Export → Backup (JSON) to keep a backup.

Do I need an account?

No account. No password. Gatsby is free, and there are no points or rewards anymore.

Delete points I saved before

If you saved points with your phone number before October 26, 2026, email us from the address on that record (or give the last 4 digits of the phone number) and we'll delete it from our server.

Who can use Get Gatsby?

People 18 and older. Alcohol-related ideas and alcohol-related parties are only for people 21 and older, and hosts must check that guests are 21+ before serving alcohol. See Terms §1.

Reminders don't arrive

Website: notifications only fire while the page is open — import the .ics file into your calendar for alarms.

Door Mode camera or location check-in isn't working

Allow Camera / Location for Get Gatsby in Settings → Privacy & Security. You can always check guests in by name or manual code.

Tips

Gatsby is free for everyone, and tips never unlock anything. You can leave an optional “Chip in for Gatsby” tip ($3, $5 or $10): on our website it's handled by Stripe, and in the iOS app it's an Apple in-app purchase. Tips are voluntary and non-refundable on our side; for an app tip, Apple handles any refund request at reportaproblem.apple.com. Questions about a website tip? Email us with your Stripe receipt.

Privacy

See our Privacy Policy.

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